Hotelzon

We are learning to use Hotelzon, and we had to do some tasks. I did the tasks together with Eeva. Here is the picture from what we did.

Original booking

Question 1: When do you normally use Offline registration?

Question 2: Why do you see it is important to use it?

Booking with changes

Question 3: Why is it important that you update the booker information in data base (in every change situation)?

It's important to have all the changes visible in the booking history.

Question 4: Write in your blog what you can analyze in your booking history.

When you check the reservation history you can find all the changes and additions as well as the original booking. You can also see who made the changes.

Cancelling the reservation

Question 5: What is the purpose of these negotiated rates e.g. in a situation when you are making a reservation in Hotelzon data base?

"The company negotiated rates -page displays all the hotels and/or hotel chains that offer company negotiated rates and have already been defined for the company in question. List displays hotel chain, hotel name or number of selected hotels within the chain, negotiated rate code, possible corporate code and commission percent or net rate information. If company negotiated rate is available for all business units within a company, it is marked with “Yes” under the column “BU”."

Help tool, Hotelzon 

Question 6:  How many and what kind of reporting do you find in Hotelzon?

There are five reports in Hotelzon; who/where/when, Booking volume, Booking value, Exception policy and Benchmark reports.

Help Tool 2, Hotelzon

 
Question 7:

After I made the search with only the name Prince, I found many many hotels all around the world. When I added Thailand to the address box it got easier to find the right hotel because there are less options. The hotel they were looking for was probably Prince Palace Hotel because it was the only one that had prince in it (others had princesses or things like that).  

Question 8:

How much is: 150 US Dollars (USD) in Euros (EUR)? -102

How much is: 150 Euros in Swedish Krona (SEK)? -1566

How much is: 1 000 Thailand Bahts (THB) in Euros (EUR)? -20.50

How much is: 200 Norway Krone (NOK) in US Dollars (USD)? -35

Getting to know Hotelzon

Case: Hotelzon

On Friday's class we talked about Hotelzon, which is - to put it shortly - the leading hotel distribution technology provider online. The idea is to provide direct connections between the hotels and customers. Right from the start the whole idea felt a little hard to understand and because there are so many aspects to it, and the whole lecture and all the material was in English, it made everything even more confusing. That being said, after reading and translating and trying to understand things in Finnish the picture started getting clearer and clearer.

Co-operation

Companies like Hotelzon bring together so many other companies from different branches of the industry, so the co-operation between these companies are crucial for making the company work like it should. Pegasus solutions is one of the two most important partners of Hotelzon. It's a company that provides technology and services for hotels, for example reservation systems or electronic distribution services.

"Pegasus Solutions is the single largest processor of electronic hotel transactions, delivering advanced and affordable connectivity and distribution solutions to nearly 100,000 hotels worldwide. Pegasus connects hotels to crucial sources of business, facilitating almost $16 billion for its clients annually. In additional to foundational global distribution system (GDS) access and online connectivity, Pegasus delivers online, social marketing and booking solutions through its Open Hospitality division, industry-preferred global commission processing, and powerful reservation tools to convert and capture bookings. As a trusted partner in generating guest room demand and sales, Pegasus also offers hotels actionable business intelligence through its Pegasus View Market Performance reports to help hotels understand and respond to changing market conditions."

 -Pegasus Solutions

The other important technology partner is business services company Travelport. They have customers from all the branches of traveling industry.

"Travelport is a global, broad-based business services provider that serves companies in every segment of the travel industry. As one of the world’s largest travel content aggregators and distributors, and a leading provider of critical transaction processing solutions, Travelport powers the travel industry on a global scale by connecting buyers and sellers through agency, online and corporate travel channels.

Travelport is predominantly a global distribution system (GDS) business, which operates in approximately 170 countries and includes the internationally recognized Worldspan™ and Galileo™ GDS platforms. Travelport also owns approximately 48 percent of leading online travel company Orbitz^® Worldwide (NYSE: OWW), and is a joint venture partner in eNett™, a leading provider of innovative and integrated payment solutions tailored to meet the unique needs of the travel industry."

-Travelport 

KDS and Hotelzon co-operation

 

"KDS is a leading international provider of Travel & Expense (T&E) management systems for private and public sector organizations."

-KDS website 

In 2010, KDS and Hotelzon decided to start co-operating. Joining forces is very smart from both of the companies - KDS gets to offer their clients more - even better quality - hotels with reasonable prices. Hotelzon on the other hand hopes to increase their visibility and business through the co-operation with KDS. Together they can offer the best solutions for their clients, and even expand into new markets. 

Hotelzon's Blog

Hotelzon's blog section, (that can be found here) was pretty interesting and if I had enough time to read it more carefully, I'm sure I could have found a lot of useful information and things that are relevant to my studies, for example. There are many authors on their blog so the posts are variable and one thing that caught my eye was a blog post, 5 essential things to do after a trade show. There were photos from Matkamessut and the list was interesting to read. 

Playing with Travius

Travius was created to make networking easier for tourism related companies. It is used by more than 120 companies, mostly in Finnish Lapland. It can be used in orders, webstore managing, customer management etc. Here are my screenshots of the exercise.